FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@jzelegance.co.uk.

Filter by Topic
All
  • All
  • Returns and Exchanges
  • Customization and Quality Assurance
  • Ethical Production and Payment
  • Shipping and Delivery
  • Customer Service and Support
  • Order Management and Policies
  • Additional Services
  • Warranty and Refund Policies

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Returns and Exchanges

We apologize, but we are unable to accept returns due to the nature of our luxury pieces and the intricate details that require high craftsmanship skills. Please ensure careful size selection and refer to the size guide on our website to ensure the correct fit

Certainly, if you find any defect in the item you received, please contact us immediately, and we will be happy to exchange or repair it for you. We guarantee the quality of our products and always strive to ensure customer satisfaction

Yes, you can reorder if you are unable to try the item. We understand that you may have busy schedules, so we provide a reorder policy in case of dissatisfaction.

Customization and Quality Assurance

Yes, you can request customization of the piece according to your specific needs. We are ready to work with you to achieve the shape and design you desire. Please contact our customer service team to discuss further details and your specific requirements.

We guarantee the quality of every piece we make. Materials are carefully selected, and each detail is designed and executed with meticulous craftsmanship. You can rest assured that the piece you order will arrive in top quality and excellent condition.

Ethical Production and Payment

Yes, we are committed to ethical production principles and ensure that all workers in the supply chain enjoy fair and comfortable working conditions. We value the craftsmanship and hand skills that go into each piece we make.

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. You can choose your preferred payment option during the checkout process.

Shipping and Delivery

Yes, we offer multiple shipping options to suit our customers' different needs. You can choose standard, express, or economy shipping according to your budget and preferred delivery time.
We strive to provide a convenient shipping experience for our customers. The delivery time depends on the chosen shipping method and destination, but we work to deliver orders as quickly as possible and at favorable timings.
Yes, absolutely. We provide tracking links for all orders once they are shipped, allowing you to track your order status and know its whereabouts.
If your order is damaged during shipping, please contact us immediately. We guarantee the safe delivery of orders to our customers, and we will arrange for product replacement or full refund without delay.

Customer Service and Support

Yes, we provide customer service available 24/7 to assist you with any shipping-related inquiries. Feel free to contact our support team if you have any issues or queries.
Of course, we're happy to assist you in choosing the perfect piece. You can contact our customer service team for personalized consultation and guidance on style and sizes.

Order Management and Policies

We apologize, but once the order has reached the processing stage, it may not be possible to make changes due to the handmade nature of the pieces and the speed of the manufacturing process. Please ensure all required details are confirmed before placing the order.
We apologize, but once the order has reached the processing stage, it may not be possible to cancel the order. Please ensure your final decision before placing the order.
We're sorry, but according to the company policy, we cannot provide partial refunds for purchases based on dissatisfaction. Please ensure careful selection of the piece and check all available details before making the purchase.

Additional Services

Yes, we offer gift wrapping service for all orders. Please select the "gift" option when placing the order, and we will wrap the piece beautifully and add a greeting card if you wish.
We rely on reliable shipping companies that offer additional insurance services. If you require extra insurance, please inform us when placing the order so we can arrange it for you at an additional cost.
Yes, we take care to securely and tightly package orders to ensure they arrive in good condition and free from damage. We use high-quality packaging materials to ensure maximum protection of products during shipping.

Warranty and Refund Policies

We offer a warranty on all our products against defects in materials and workmanship. In case of any issues, please contact us as soon as possible to arrange for product replacement or refund.
Unable to find satisfactory answers ? Contact Support